Changed your mind? No problem. You have a guaranteed right to cancel your booking within the Cooling-Off Period and receive a full refund of all amounts paid, no questions asked.

you have 7 calendar days from the date of your confirmed Booking to cancel.

Please note: if your Start Date falls before the end of the Cooling-Off Period, your right to cancel will cease on the Start Date. For Late Applications where check-in falls within the Cooling-Off Period, cancellation rights end on the Check-In Date.

To cancel, email us at bookings.uk@scape.com within the relevant window.

you have 48 hours from the time of your confirmed Booking to cancel.

Please note: if your Start Date falls before the end of the Cooling-Off Period, your right to cancel will cease on the Start Date. For Late Applications where check-in falls within the Cooling-Off Period, cancellation rights end on the Check-In Date.

 To cancel, email us at bookings.uk@scape.com within the relevant window.

We understand that plans don’t always work out. If your study circumstances change after you have made your booking, you may be able to cancel and receive a full refund.

This policy covers situations where:

·      You don’t receive the grades needed for your chosen university or Higher Education Institution (No Place)

·      Your visa application is refused, meaning you are unable to take up your place (No Visa)

·      You withdraw from, are excluded from, or are refused admission to your institution for any other reason

·      You have been absent from your course for more than 60 days due to illness and have agreed with your institution to suspend your studies

In all cases, to cancel your booking you must email us at bookings.uk@scape.com with written notice and evidence reasonably satisfactory to us of your change in circumstances. For example, a confirming letter from your university, a UCAS status screenshot, or documentation of a visa refusal.

Your booking will be treated as cancelled from the date we receive your notice and supporting evidence, and a full refund of amounts paid will be made. Please refer to our Refund Policy for full details.

To cancel your booking for any reason, email us at bookings.uk@scape.com. Our team will confirm your cancellation and refund entitlement in accordance with our Refund Policy.

For further information, see the Booking Terms and Conditions.